Privacy Policy

**Last updated: 27 September 2026** Roweiz Ltd (“Roweiz”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit **www.roweiz.com**, create an account, contact us, request a quotation, purchase a product or service, commission fashion illustration work, or use our tailoring, made-to-order or other services. Roweiz Ltd is the **data controller** responsible for the personal information described in this Privacy Policy. **Company:** Roweiz Ltd **Website:** www.roweiz.com **Email:** servicedesk@roweiz.com **Registered Office:** 5 Brayford Square, London, E1 0SG This Privacy Policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations (“PECR”). 1. Information We Collect The personal information we collect depends on how you interact with Roweiz and the services you request. Information You Provide to Us We may collect: - Your name; - Email address; - Telephone number; - Billing and delivery address; - Account login details, where you create an account; - Order and transaction information; - Clothing sizes, body measurements and fitting information; - Style, colour, fabric and design preferences; - Details you provide when requesting a quotation or placing a made-to-order or tailoring order; - Photographs, sketches, reference images or other materials you provide for tailoring or fashion illustration services; - Communications between you and Roweiz, including emails, messages and customer service enquiries; - Reviews, testimonials or feedback you choose to provide; and - Marketing preferences. Payment Information Payments may be processed through third-party payment providers. Roweiz does not normally receive or store your complete debit or credit card details. Our payment providers may provide us with limited transaction information, such as payment status, transaction reference and payment method, so that we can process and manage your order. Information Collected Automatically When you use our website, we may automatically collect certain technical information, including: - IP address; - Browser type and version; - Device type; - Operating system; - Pages viewed; - Time and date of visits; - Referring website or page; - Website interaction information; and - Cookie and similar technology information. Please see our **Cookie Policy** for further information about our use of cookies and similar technologies. 2. How We Use Your Personal Information We may use your personal information to: - Respond to enquiries and provide quotations; - Process and manage orders; - Provide tailoring and made-to-order services; - Produce fashion illustrations and other commissioned design work; - Record measurements and garment specifications required to complete an order; - Process payments and refunds; - Arrange shipping, delivery and collection; - Communicate with you regarding your order, fitting, delivery or service; - Maintain customer accounts; - Provide customer support; - Handle cancellations, complaints, disputes, returns and refunds; - Prevent and investigate fraud, misuse or security incidents; - Maintain the security and functionality of our website; - Improve our products, services and customer experience; - Maintain financial, tax and business records; - Comply with applicable laws and regulatory requirements; - Establish, exercise or defend legal claims; - Request customer feedback; - Display testimonials, photographs or customer content where we have an appropriate lawful basis or permission to do so; and - Send marketing communications where permitted by law. We will not use your personal information for a materially different purpose without ensuring that we have an appropriate lawful basis for doing so and, where required, informing you. 3. Our Lawful Bases for Processing Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on the following lawful bases: Contract We process information where it is necessary to enter into or perform a contract with you. This includes: - Providing quotations you request; - Processing orders; - Taking measurements; - Creating made-to-order garments; - Providing tailoring services; - Providing commissioned fashion illustrations; - Processing payments; - Arranging delivery; and - Communicating with you about your order. Legal Obligation We may process or retain information where necessary to comply with legal obligations, including accounting, taxation, fraud-prevention and regulatory requirements. Legitimate Interests We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include: - Operating and protecting our website; - Preventing fraud and misuse; - Improving our services; - Managing customer relationships; - Responding to complaints and disputes; - Maintaining appropriate business records; and - Establishing or defending legal claims. Consent Where required, we may rely on your consent. This may include certain: - Marketing communications; - Non-essential cookies or tracking technologies; - Customer photographs; - Testimonials; or - Promotional use of customer-generated content. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn. 4. Tailoring, Measurements and Made-to-Order Services Because Roweiz provides tailoring and made-to-order services, we may need information that would not normally be required for an ordinary retail purchase. This may include: - Body measurements; - Clothing sizes; - Fit preferences; - Garment specifications; - Fabric choices; - Style preferences; - Fitting notes; and - Photographs or reference images provided by you. We use this information primarily to provide the service you have requested. Where appropriate, measurements or garment specifications may be retained so that we can provide alterations, aftercare or future tailoring services. We will not retain such information for longer than reasonably necessary for the purposes for which it was collected. You may contact us if you would like us to review or delete measurement information we hold about you, subject to any information we are legally entitled or required to retain. 5. Fashion Illustration and Design Services If you commission fashion illustration, design or related creative services from Roweiz, you may provide photographs, sketches, garment references, measurements, descriptions or other information. We will use these materials for the purpose of preparing and delivering the commissioned service. We will not use identifiable customer photographs or commissioned materials for advertising, social media, portfolio displays or other promotional purposes unless we have an appropriate legal basis or have obtained any permission required. 6. Sharing Your Personal Information We do not sell or rent your personal information. We may share personal information with trusted third parties where reasonably necessary to operate our business or provide your order or service. These may include: - Payment processing providers; - Banks and financial service providers; - Delivery and courier companies; - Website hosting and e-commerce providers; - IT and technical service providers; - Email and communication providers; - Analytics and website performance providers; - Tailoring, manufacturing or production partners involved in fulfilling an order, where applicable; - Accountants, solicitors, insurers and other professional advisers; - Fraud-prevention and security providers; and - Government authorities, regulators, courts or law-enforcement agencies where disclosure is legally required. We require service providers handling personal information on our behalf to protect that information appropriately and use it only for authorised purposes. 7. International Transfers Some of the organisations that provide services to us may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place as required by UK data protection law. Depending on the destination and circumstances, this may include relying on: - UK adequacy regulations; - Approved contractual protections; - The UK International Data Transfer Agreement; - The UK Addendum to approved contractual clauses; or - Another lawful international transfer mechanism. You may contact us if you would like further information about safeguards relating to an international transfer of your personal information. 8. How Long We Keep Your Information We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, tax, contractual or dispute-resolution requirements. Retention periods will vary depending on the type of information. For example: **Order and financial records:** Certain business, accounting and transaction records may generally be retained for up to six years or longer where required by law. **Tailoring and measurement information:** We may retain this information while it is reasonably useful for fulfilling your order, alterations, aftercare or continuing tailoring services. It will be reviewed and deleted or anonymised when it is no longer required. **Customer service and correspondence:** We may retain correspondence for an appropriate period where required to manage orders, complaints, disputes or potential legal claims. **Marketing information:** We may retain your marketing preferences until you unsubscribe or withdraw your consent. We may retain limited suppression information after you unsubscribe so that we can ensure we do not contact you again contrary to your request. **Photographs and reference materials:** Materials supplied for tailoring, illustration or other commissioned services will be retained only for as long as reasonably necessary for the service and associated records, unless you have separately agreed that they may be retained or used for another purpose. Where information is no longer required, we will delete, securely dispose of or anonymise it as appropriate. 9. Marketing Communications We may send you information about Roweiz products, services, events or offers where you have consented to receive such communications or where we are otherwise permitted to do so under applicable law. Where permitted under PECR, we may also contact existing customers about similar Roweiz products or services where the legal requirements for doing so are satisfied. You can unsubscribe from marketing communications at any time by: - Using the unsubscribe option included in the relevant communication; or - Contacting **servicedesk@roweiz.com**. You will continue to receive essential service communications relating to an order or service even if you have opted out of marketing messages. 10. Cookies and Similar Technologies Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage and, where applicable, provide analytics or marketing functionality. Some cookies are necessary for the website to function. Where required by law, non-essential cookies will not be placed on your device unless you have provided the appropriate consent. You can change your cookie preferences through the cookie controls available on our website. Please see our **Cookie Policy** for more information. 11. Security We take reasonable technical and organisational measures to protect personal information against: - Unauthorised access; - Accidental loss; - Destruction; - Misuse; - Alteration; and - Unauthorised disclosure. We also seek to restrict access to personal information to people and service providers who reasonably need that information to perform their duties or provide services to us. No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security. 12. Your Data Protection Rights Depending on the circumstances, UK data protection law may give you the right to: ### Access Request confirmation of whether we process your personal information and obtain a copy of the personal information we hold about you. Rectification Ask us to correct inaccurate or incomplete personal information. Erasure Ask us to delete personal information where there is no lawful reason for us to continue keeping or using it. This right is not absolute, and there may be circumstances where we are legally required or entitled to retain information. Restriction Ask us to restrict how your personal information is used in certain circumstances. Data Portability Where applicable, request certain personal information in a structured, commonly used and machine-readable format or ask us to transfer that information to another organisation. Object Object to certain processing based on legitimate interests. You also have the right to object to the use of your personal information for direct marketing. Withdraw Consent Where our processing is based on your consent, you may withdraw that consent at any time. To exercise any of these rights, contact: **servicedesk@roweiz.com** We may need to verify your identity before acting on a request. We will respond in accordance with the timeframes and requirements set by applicable data protection law. 13. Data Protection Complaints If you have concerns about how Roweiz has collected, used, stored or shared your personal information, please contact us in the first instance so that we can investigate your concern. **Privacy Contact** Roweiz Ltd Email: **servicedesk@roweiz.com** We will investigate data protection complaints and provide an outcome in accordance with applicable law. You also have the right to raise a concern or complaint with the UK supervisory authority: **Information Commissioner's Office (ICO)** Website: **www.ico.org.uk** Telephone: **0303 123 1113** You do not need to pay a fee to lodge a complaint with the ICO. ## 14. Third-Party Websites Our website may contain links to websites, social media platforms or services operated by third parties. Roweiz is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those organisations before providing personal information to them. ## 15. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements. When changes are made, the updated Privacy Policy will be published on **www.roweiz.com**, and the “Last updated” date at the top of this page will be changed. Where a change significantly affects how we use your personal information, we will take reasonable steps to bring the change to your attention where required. ## 16. Contact Us If you have questions about this Privacy Policy, wish to exercise your data protection rights or want to make a data protection complaint, please contact: **Roweiz Ltd** Website: www.roweiz.com Email: servicedesk@roweiz.com Registered Office: 5 Brayford Square, London, E1 0SG